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Terms & Conditions

Please read carefully:
Use of this website is subject to these terms & conditions and by using the website you show your agreement the same. If you do not accept our terms & conditions, please do not use this website. These terms and conditions, together with our booking conditions, privacy policy and security policy, constitutes our agreement with you.

Alterations
We and our partners reserve the right, at any time and without notice, to remove or cease to supply any product of service contained on this website. In the event that such removal takes place we and our partners shall not be liable to you in any way whatsoever for such removal.

Advertised Prices
Unless stated otherwise, all of our offers are based on two adults sharing a twin or double room. On most holidays the hotel will charge a supplement for sole use of a room.

TERMS AND CONDITIONS When Westoe Travel is the agent for Princial or Tour Operator
1. CONTRACT:
These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. Where Westoe Travel act as agent for the Principal or Tour Operator, travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

Mobility We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to call us to discuss these concerns.

2. BOOKING DETAILS: When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.

3. PAYMENT: You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

4. CANCELLATION and AMENDMENT: Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.

5. TRAVEL INSURANCE: 1) Most principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
Please check your insurance policy carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

6. DELIVERY OF DOCUMENTS: All documents (e.g. invoices/tickets) that require to be posted will be sent to you by Second Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges made by Royal mail.

7. PASSPORTS, VISAS AND HEALTH:We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

8. FINAL TRAVEL ARRANGEMENTS: Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

9. COMPLAINTS: Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see www.abta.com

10. SERVICE CHARGES: In certain circumstances we may apply a service charge for the services we provide.

11 DATA PROTECTION:
Our data protection officer is GRAEME BRETT.
Only authorised personnel will ever have access to PII data.
We perform regular security audits both against IT Security Standards and GDPR compliance.
We comply with the Capita Information Security Breach notification process.
When preparing to document our processing activities we:
Perform information audits to find out what personal data our organisation holds.
Review our policies, procedures, contracts and agreements to address areas such as retention, security and data sharing.
Documents such as booking forms are retained for 18 months from the date of travel in case any issues arise after travel
It may be necessary to share information that you provide to us with the Tour Operator/Airline or hotel to ensure that any special requirements or disabilities are catered for. By confirming your booking you consent to us sharing this information with relevant parties involved in your booking.
We will NOT share your data with any third parties who would use this date for marketing or inappropriate use.
With your consent we will retain in a safe place, a copy of your passport for future bookings.

FOREIGN, COMMONWEALTH AND DEVELOPMENT OFFICE (FCDO advice and cancellation charges
Where you make a booking to a destination subject to the FCDO advisory against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to the FCDO advisory, you will have to pay the standard cancellation charges as shown in your suppliers' booking conditions.

WHERE WESTOE TRAVEL IS THE TOUR OPERATOR OR PRINCIPAL

1. CONTRACT: When Westoe Travel is the agent Princial or Tour Operator These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal.
As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking.
Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. Where Westoe Travel act as agent for the Principal or Tour Operator, travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
These Conditions of Booking and the Confirmation of Booking will be part of the Contract. Under the Contract we agree, subject to these Conditions of Booking and the Confirmation of Booking, to provide the Holiday to you and anyone on whose behalf you book the Holiday.

Booking Confirmation
When you book either by telephone or at our office, the Contract will come into effect as soon as you have booked. Once the contract exists, your rights to cancel are set out in clause 8.

3. Holiday payment
A minimum low £50 per person deposit is required on most breaks. Some Special Events, Box Office or Sports breaks that include a ticket for a show or event, will require a bigger deposit
The balance of your holiday cost is then payable twelve weeks prior to departure for most UK breaks. The exact date that your balance is die, will be confirmed on your receipt.
The deposit is non-refundable as soon as the contract comes into existence. If you do not make your balance payment on time, we reserve the right to cancel the holiday and keep the deposit.
There will be no charge made when using a credit or debit card , paying by cheque or cash or Bank Transfer, although we do reserve the right to pass any supplementary charges to our customers by way of a nominal charge (e.g. If your cheque is returned unpaid by your bank).
Your holiday price includes the provision of our holiday confirmation.

4. Transportation
When you make a booking with us, we act as an agent for our designated provider of the transportation. We reserve the right to substitute the provider if necessary. When we have confirmed your booking a contract exists under which we accept responsibility for the provision of all transport services included in your holiday package.

5. Advertised Facilities
Some of the advertised facilities on our holidays (for instance leisure facilities) may attract a supplementary charge.

6. Changes to your holiday
There may be circumstances in which we have to change the details of your Holiday. If the changes that we make are only minor, for instance an alteration to your seat numbers, then we will attempt to notify you of these changes as soon as possible and the Contract will continue in force. In the unusual event that we have to make a significant change to your Holiday (for example a change in resort, a notable deletion from the holiday itinerary, a change of departure or arrival date or a downgrade in the quality of accommodation offered to you) we will notify you as soon as possible. If we make a significant change to the Holiday before your departure, you may cancel your Holiday by notifying us within 5 working days of receipt by you of our notification (or, in exceptional circumstances, within a shorter period of time if our notice to you so requires). If you cancel your Holiday in accordance with this clause we will reimburse in full, the deposit and any other monies received from you in respect of the Holiday.

7. Price revision
Westoe Travel reserves the right to change advertised prices in any event. Advertised prices are correct at the time of publication or promotion, but may be subject to change at the company’s discretion.
Once you have booked with us, we will not change the price of your holiday.

8. If you wish to cancel your holiday
You may cancel the Holiday in accordance with clause 9 if we make a significant change to your Holiday. In all other circumstances if you cancel your holiday then the following cancellation charges will apply:
Number of days before departure Cancellation charge
94 days + Loss of deposit
93 to 30 days 40% of total Holiday price
31 to 15 days 50% of total holiday price
14 to 8 days 75% of total Holiday price
7 days or less 100% of total Holiday price

9. Holiday Cancellation by us
If Westoe Travel have to cancel your booking - for example because of a rail strike, we will refund you the same day that the cancellation takes place, allowing you to book a replacement holiday if you wish/

10. Amending your holiday
by us
In the event of issues outside of our control such as a rail strike affecting your booking, we may move your train times by up to three hours as a minor change.
If the change is over three hours, this constitutes a major change, You can either accept the change, move your booking to another date or you can receive a full refund on the same day.

by you
If you need to amend your booking in any way, we will endeavour to assist providing the accommodation/travel provider can facilitate your request.
Any charges made by the accommodation/traveller provider will be passed to you.

11. Law & jurisdiction
This Contract is subject to English law and the courts from the appropriate jurisdiction shall hear any claims brought under it.

12 Circumstances beyond our control
We shall not be liable for any delay in performing any of our obligations under this Contract where the delay is due to circumstances beyond our control. Examples of circumstances beyond our control are pandemics, force majeure, industrial unrest and extreme weather. However, if any of our suppliers or agents let us down, this will not be treated as being a cause beyond our control.

13. Holiday insurance
We require you to take out holiday insurance when travelling Worldwide, including Ireland, the Channel Islands or Continental Europe.
On travel within the UK, we strongly recommend that you take out insurance.
We will require you to provide us with evidence of the insurance policy and cover where travel is to Worldwide, including, Ireland, the Channel Islands or Continental Europe.

14. Our liability and responsibility to you
We take every care to ensure that your Holiday will be as enjoyable and as safe as possible. If anything goes wrong with your Holiday that is directly our fault then we accept responsibility to compensate you. The maximum amount of compensation that we will pay you is:
(a) Unlimited in case of death or personal injury.
(b) Limited to the price of the individual Holiday if you suffer any other loss or damage. This is in addition to anything we may pay you under clauses (a) and (b).
The above represents our only liability to you and you are advised that we cannot accept responsibility for loss or damage in respect of cash/currency/credit cards/ passports/jewellery/mobile phones/cameras/other electronic equipment or personal items.

15. Rules & regulations
You agree to abide by our rules and regulations in force from time to time. In particular, you agree not to smoke or to consume alcoholic beverage while travelling on our coaches. Any serious breach of our rules and regulations or unreasonable conduct by you will entitle us to refuse a booking or exclude you from the remainder of the Holiday and you will be responsible for your own costs and ours.

16. Fitness to travel:-
We accept your booking on the basis that you have told us about any disability that you suffer and any reason that could make it unwise for you to travel. If you are disabled or maybe unfit to travel you should provide full information at the time of booking. You must check that this information appears on the special section of the booking form.

17. Special Requests
If you have any special requests for services not included on the holiday price - for instance low floor bedrooms or special diets - you must notify these to us at the time of booking. Please check these are detailed on your holiday tickets. We will do our best to provide for your requirement, however, special requests cannot be guaranteed. Requests for the carriage of wheelchairs will normally be accepted, but may be limited on certain holidays.

18. Mobility We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to call us to discuss these concerns
We advise customers take travel insurance for all bookings

19.Complaints If you have any concerns or complaints regarding your holiday, please bring them to the immediate attention of the hotel and our immediate attention, preferably whilst at your hotel as we can best resolve any issues while you are on holiday.
If you have any complaints at the hotel, please take photographs and the name of the person you spoke to at the hotel. Without these it may not be possible to resolve issues with hotels.
We cannot accept any liability or responsibility for personal items such as cash, credit cards, passports, jewellery, mobile phones, cameras, electrical equipment etc.
The maximum value of any compensation for any complaint shall be the value of the holiday
Rail Adventures and Westoe Travel are not liable or responsible for any delays caused by trains being delayed, rescheduled or cancelled. Please advise us of any train delays and we will assist with claiming ant Delay Repay compensation due to you
The maximum value of any compensation shall be the value of the holiday.

APPLICATIONS FOR PRODUCTS AND SERVICES

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. Offers of any kind may also be subject to certain terms and conditions. All products, services and offers are subject to availability and we and our partners give no guarantee with regard to this point. The provision for details of products and services or offers on this website are not, and should not be construed as an offer to sell or buy such products or services by the relevant company. The company advertising the products and services concerned may accept or reject your offer at its sole discretion.
Unless stated, all of our offers are based on two adults sharing a twin or double room. On most holidays the hotel will charge a supplement for sole use of a room.

Mobility
We want to ensure you make the correct choice before you book your holiday with us. If you have any concerns regarding the suitability of the holiday due to reduced mobility we would encourage you to call us to discuss these concerns

COMMERCIAL USE

This website is for both commercial (e.g. travel agencies, airlines, car hire companies and hotel operators etc.) and non-commercial (personal) use only. The products and services contained on this website may be supplied on a commercial basis on the basis that the commercial user clearly identifies all the Terms and Conditions upon which we trade to our customers and by using this site the commercial user warrants their client consents to the relevant Terms and Conditions (in so far as that "client" provides personal data which, by using this website the commercial user consents to our processing such data in accordance with these Terms and Conditions and our Privacy policy and Security Statement).

In the event that you use any of the products or services contained on this website for commercial use, then we shall be entitled to charge you at our rates from time to time in force and previously notified to you in respect of such commercial use. However and for the avoidance of doubt, we are under no obligation to previously notify you in respect of such commercial use.

COPYRIGHT

The copyright in the material contained in this website belongs to us, our partners or our licensed source. For the purposes of a transaction any person may copy any part of this material, subject to the following conditions:
* the material may not be used for any commercial purposes
* the copies must retain any copyrights or other intellectual property notices contained in the original material
* the products and technology or processes described in this website may be subject to other intellectual property rights reserved by us or other third parties (and no licence is granted in respect of those intellectual property rights)
* images and logos on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

CHANGES TO TERMS AND RECORDS OF AGREEMENT

We and our partners reserve the right to change these terms and conditions at any time by posting changes on this or our partners' website(s). It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the same. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application and/or proposal form duly completed and submitted to us or our partners (and received by us or our partners). Any amendment to any terms and conditions must be agreed in writing by us or by the relevant company with whom you contract.

DISCLAIMERS

Whilst we have taken care in the preparation of the contents of this website, the website and information, names, images, pictures, logos and icons regarding or relating to us or any part of our Group and/or associated and/or sister companies, or the products and services of the same (or to third party products and services or those of our carefully selected partners), are provided on an "as existing" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will we and/or our group, sister or associated and/or partner companies be liable (whether in contract or tort, including negligence or breach of statutory duty or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of profit, loss of data or special loss.

We do not make claim that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in the website or for any reliance placed by any person or party (including but not limited to any third party) on the information contained herein. Furthermore and for the avoidance of doubt, should a manual input "pricing" or "description" error occur, we reserve the right to inform you, cancel your booking for "nil" cost and give you the option to re-book at the higher price or lower price (as dictated at the time).

We do not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy or reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this or any of our partner websites should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

HEADINGS

Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.

JURISDICTION AND LAW

Unless otherwise specified, the products and services described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted. We make no representation that any product or service referred to on this or our partners website is appropriate for use, or available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within the UK.

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

LINKS TO OTHER WEB SITES

Certain (hypertext) links may lead you to websites that are not under the control of us or our carefully selected partners. When you activate any of these links, you will leave our website and we have no control over and will accept no responsibility or liability in respect of the material on any such other website. By allowing links with third party websites we do not intend to solicit business or offer any security to any person in any country, directly or indirectly.

MONITORING OF PHONE CALLS/E-MAILS

Entirely subject to our Privacy Policy, telephone calls using the telephone numbers provided on this website and e-mail correspondence with us at the e-mail addresses accessible through, or discernible from, this website may be monitored by a senior member of staff. By using such communication methods you are consenting to the recording or monitoring of the same.

PRODUCT TERMS AND CONDITIONS

If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service, i.e. booking terms & conditions (in particular those of our carefully selected partners e.g. airlines, car hire companies and hotel operators) and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, "product(s)" and "service(s)" shall not include, without limitation, any representation and/or warranty and/or advice as to the suitability and/or fitness for purpose of either for the user's express and/or implied purpose. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Westoe Travel is a member of ABTA with membership numbers L4746 and Y6659.
ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. Westoe Travel is obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel 020 3117 0500 or visit www.abta.com.

TRADEMARKS

The images, logos and names on this website identify us and our carefully selected partners. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of the companies mentioned above or any third party with respect to any such image, logo or name.