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Travel Updates

Latest updates from Tour Operators

Following the Governments latest advice, they have listed a number of Countries from which no self isolation/quarantine is required on your return.
However a number of these Countries have restrictions on traveller's from the UK arriving.
It is important to consider the Foreign and Commonwealth Office Advice for the Country you are going to, any entry requirements they have as well as the new list issued today.
As an ABTA Travel Agent Westoe Travel have access to all of the information you need to book your holiday and will keep you updated if anything changes.

Antigua and Barbuda
Bonaire, Sint Eustatius and Saba
Czech Republic
Faroe Islands
French Polynesia
Hong Kong
New Caledonia
New Zealand
San Marino
South Korea
St Barthélemy
St Kitts and Nevis
St Lucia
St Pierre and Miquelon
Trinidad and Tobago
Vatican City

If you have made a booking with Westoe Travel we are constantly monitoring the advice in relation to your destination and will contact you immediately if there are any concerns.
This situation highlights the importance of booking a package with a Tour Operator who is an ABTA member through Westoe Travel.

The FCO advice for each individual Country is at the bottom of this page

Just a reminder that following Government advice we are currently working from home.
Our phone line diverts to a mobile but it can only take one call at a time instead of the usual five lines we have in the shop.
Please leave a message and we will call you back.

We have just received the very sad news that National Holidays and Shearings Holidays have been placed into administration this evening.
This means that ALL bookings with these companies are now cancelled.
If you have booked with Westoe Travel, ALL BOOKINGS ARE FULLY PROTECTED, under bonding arrangements that these companies held.
We have submitted claims on behalf of our customers who have bookings including those that have already been cancelled.
We will contact affected customers in we need additional information for the claim.
Please do not call us about an affected booking as we have a very large number of claims to process and we are trying to register these as soon as possible.
We have been informed that the insurance company hope that the claims will be paid by the end of July
If you need to contact us please email us at sales@westoetravel.co.uk
Once again do not worry, you money is fully protected.
Please share this post with any of your friends who may have an affected booking.


are postponed until 1 October 2020

Mini Cruises and short breaks are now operating every day

Have recommended services

Tours departing up to 31 July are postponed


If your holiday falls into one of the below categories, we’re really sorry to say that it has been cancelled.

• TUI holidays travelling on or before 10 July 2020, including flight-only bookings

• All holidays to Florida due to depart on or before 30 November 2020

• TUI River Cruises sailings travelling on or before 25 November 2020

• TUI Lakes and Mountain holidays travelling on or before 30 September 2020

• TUI Tours travelling up on or before 31 October 2020

• Marella Cruises sailings on or before 27 August 2020 and all sailings detailed below

– All sailings on Marella Celebration
– Sailings on Marella Discovery 2 from Naples, Asia and the Middle East up to 30 April 2021
– Sailings on Marella Dream from Palma up to 4 May 2021
– Marella Discovery sailings on or before 31 October 2020, and from Jamaica in December 2020 and January 2021
– Marella Explorer 2 sailings from Naples between 5 May 2021 to 20 October 2021, and the 90s v 00s Sunsets cruise on 5 September 2020

All other holidays are continuing to operate as planned and will be continuously reviewed.

WALT DISNEY WORLD have made some big changes to the way their parks operate.

DISNEYLAND PARIS is closed until further notice

Flights are now operating to
Aberdeen, Alicante, Amsterdam, Belfast, Paris, Southampton

We have contacted all affected customers booked through Westoe Travel

This event has been rescheduled until 2022
We will be contacted affected customers

We have contacted customers impacted by changes from other Tour Operators.

Most train companies are now running an amended timetable.
If you are due to travel by train check the new timetable.
Waiting rooms and lounges may be closed and some trains will not have catering.
If you need to cancel/amend a train ticket go to the place of purchase.
For tickets bought from Westoe Travel, please email us at sales@westoetravel.co.uk

Some hotels are still open

Tutankhamun closed
Harry Potter Studio closed until further notice
Houses of Parliament Tours closed until further notice
Emmerdale Studio Tour closed until further notice
Coronation Street Tour closed until further notice
Alton Towers closed until further notice
Lightwater Valley closed until further notice
Chelsea Flower Show is postponed
Wimbledon is postponed -guests who had admission tickets with Westoe Travel have been allocated tickets for the 2021 event
Sunderland Air Show cancelled
Buckingham Palace will not open to the public this Summer

Most London theatres are now closed until late May with Theatres operated by ATG closed later in the year

Durham City Coaches have suspended all day trips until further notice.
JH Coaches will be contacting customers of day trips that are cancelled.

Services will restart on 1 July

UK HOTELS will start to reopen in July


We have extended the use by dates on all Westoe Travel Gift Vouchers by a further six months.All new Gift Vouchers will be valid until 31 October 2021

Our team are working around the clock dealing with customers who need to rebook.

On 12 March, the FCO issued guidance about cruise ship holidays, with specific advice for people aged 70 and over and people with health conditions:
The Foreign & Commonwealth Office advises British nationals aged 70 and over and those with pre-existing health conditions against cruise ship travel at this time.
This is based on the government Chief Medical Officer’s advice. It follows a number of cruise ships around the world being locked down due to coronavirus (COVID-19) outbreaks on board.
If you are aged 70 and over, or if you have underlying health conditions, an outbreak on board could put you at a higher risk of severe disease. This could lead to hospitalisation in another country, and potential disruption to medical care for any underlying conditions.
Underlying health conditions include, but are not limited to:

chronic respiratory disease, including asthma
chronic heart disease
chronic renal disease
chronic liver disease
chronic neurological disease
diabetes requiring insulin or oral hypoglycaemic drugs
weakened immune system due to drug treatment or disease
current or recent chemotherapy
This list is not exhaustive. If you are in any doubt and you have a chronic health condition, you should speak to your doctor.

Coronavirus: providing perspective

ABTA has been liaising with the Foreign & Commonwealth Office and our Members, and regularly updating our advice for Members and customers as the situation has developed.

The Foreign & Commonwealth Office Travel advice update
If the FCO advises against travel to a country or a specific resort or area of a country and your holiday arrangements have been affected, your travel provider will get in touch and advise you of the options available to you.

Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.
Enhanced health screening procedures have been put in place at arrival and departure areas in many countries. Travellers should comply with these processes and take relevant preventative measures to reduce the risk of exposure.

Coronavirus Q&A
Please see below for a Q&A for customers who are planning to travel to destinations with reported cases of coronavirus. For full information relating to the Coronavirus outbreak please visit the Government website for more information on the risks and advice on the preventative measures.

Q: What happens if my travel plans are affected?
A: Your travel plans may be affected in different ways, depending on Foreign Office advice. If the Foreign & Commonwealth Office advises against travel to a destination and your holiday arrangements have been affected, your travel provider will get in touch and advise you of the options open to you. Travellers are advised to read the Foreign & Commonwealth Office travel advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries. The Foreign Office also has a specific page with more information on Coronavirus.

Q: Does my tour operator have to refund the full package or only the parts of my holiday that are cancelled?
A: Tour operators can offer alternative holidays if they are able to.
You could be offered a credit against a future holiday

Q: When am I not entitled to a full refund?
A: If you have booked a package and are not due to travel imminently, tour operators will decide on an ongoing basis how far in advance they’ll begin offering alternative arrangements.
The Foreign & Commonwealth Office advice is in relation to imminent departures and it is too early to say that your holiday can’t go ahead as planned. Therefore, customers with future departure dates will be required to wait to find out whether the advice changes and their holiday can continue as planned. If you cancel early you may have to pay cancellation charges.

Q: If I cannot follow my initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?
A: You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of the tour operator.

Q: I’ve booked a flight to a country where the Foreign Office currently advises against all but essential travel to a country or a specific resort or area of the country, what are my rights?
A: Speak to your airline or travel provider to check what the airline’s policy is. You should also check your travel insurance to see if this will cover any additional costs.

Q: What if I'm unsure about going on my holiday?
A: Most destinations do not have any British Government advice against travel. If there is no advice against travel to your destination, if you don't want to go, you’re free to make that choice, but there's no obligation on your holiday company to give you a refund. Normal cancellation charges will apply. It is highly unlikely that you will be able to claim any cancellation charge on your insurance as there isn’t normally cover for disinclination to travel but you can check the terms of your policy.


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