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Travel And Coronavirus Updates

Latest updates from Tour Operators

If you have made a booking with Westoe Travel we are constantly monitoring the advice in relation to your destination and will contact you immediately if there are any concerns.
This situation highlights the importance of booking a package with a Tour Operator who is an ABTA member through Westoe Travel.

The FCO advice for each individual Country is at the bottom of this page

Just a reminder that following Government advice we are currently working from home and are dealing with an unprecedented number of bookings that have to be changed or cancelled.
Our phone line diverts to a mobile but it can only take one call at a time instead of the usual five lines we have in the shop.
We are trying to keep the phone line clear for Tour Operators, Airlines and hotels to contact us
Please contact us by emailing sales@westoetravel.co.uk
We apologise if we do not get back to you as soon as possible but it is taking us much longer than usual to get through to hotels, airlines and Tour Operators who are also very busy.
For example it is taking over two hours to get through to one Tour Operator and for another we are number 93 in the queue.
Thank you for your assistance.


are postponed from 24 March to 1 July

All flights grounded

Will continue to fly between Newcastle and Amsterdam with an amended schedule. Please check new schedule

are postponed until 23 April

Mini Cruises and short breaks travelling before 30 April have been postponed.

All holidays departing before 1 May are postponed.
Customers travelling in May and June can change their date of travel and destination free of admin charges, as long as the new holiday costs at least £1 more than the current holiday

Customers due to depart until 30 June can change the dates and destination

This event has been rescheduled until 2022
We will be contacted affected customers

Have postponed tours departing until 31 May

Cruises have been postponed until 23 May.

Have cancelled cruises until 23 April

P and O Cruises
Suspended until 15 May

We have contacted customers impacted by changes from other Tour Operators.

Most train companies are now running an amended timetable.
If you are due to travel by train check the new timetable.
Waiting rooms and lounges may be closed and some trains will not have catering.
If you need to cancel/amend a train ticket go to the place of purchase.
For tickets bought from Westoe Travel, please email us at sales@westoetravel.co.uk

All tours departing until 30 April are postponed
Passengers due to travel in May and June can reschedule to another date/destination

Other coach holidays companies have different dates for postponement.

Most hotels are still open

Tutankhamun closed until 13 April
Harry Potter Studio closed until 1 May
Houses of Parliament Tours closed until further notice
Emmerdale Studio Tour closed until further notice
Coronation Street Tour closed until further notice
Alton Towers closed until 25 April
Lightwater Valley closed until further notice
Chelsea Flower Show is postponed

Most London theatres are now closed until mid April

Durham City Coaches have suspended all day trips until further notice.
JH Coaches will be contacting customers of day trips that are cancelled.

An amended timetable will be in operation from 24 March.
Please check the amended timetable


We have extended the use by dates on all Westoe Travel Gift Vouchers by a further six months.All new Gift Vouchers will be valid until 31 October 2021

Our team are working around the clock dealing with customers who need to rebook.

On 12 March, the FCO issued guidance about cruise ship holidays, with specific advice for people aged 70 and over and people with health conditions:
The Foreign & Commonwealth Office advises British nationals aged 70 and over and those with pre-existing health conditions against cruise ship travel at this time.
This is based on the government Chief Medical Officer’s advice. It follows a number of cruise ships around the world being locked down due to coronavirus (COVID-19) outbreaks on board.
If you are aged 70 and over, or if you have underlying health conditions, an outbreak on board could put you at a higher risk of severe disease. This could lead to hospitalisation in another country, and potential disruption to medical care for any underlying conditions.
Underlying health conditions include, but are not limited to:

chronic respiratory disease, including asthma
chronic heart disease
chronic renal disease
chronic liver disease
chronic neurological disease
diabetes requiring insulin or oral hypoglycaemic drugs
weakened immune system due to drug treatment or disease
current or recent chemotherapy
This list is not exhaustive. If you are in any doubt and you have a chronic health condition, you should speak to your doctor.

Coronavirus: providing perspective

ABTA has been liaising with the Foreign & Commonwealth Office and our Members, and regularly updating our advice for Members and customers as the situation has developed.

The Foreign & Commonwealth Office Travel advice update
If the FCO advises against travel to a country or a specific resort or area of a country and your holiday arrangements have been affected, your travel provider will get in touch and advise you of the options available to you.

Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.
Enhanced health screening procedures have been put in place at arrival and departure areas in many countries. Travellers should comply with these processes and take relevant preventative measures to reduce the risk of exposure.

Coronavirus Q&A
Please see below for a Q&A for customers who are planning to travel to destinations with reported cases of coronavirus. For full information relating to the Coronavirus outbreak please visit the Government website for more information on the risks and advice on the preventative measures.

Q: What happens if my travel plans are affected?
A: Your travel plans may be affected in different ways, depending on Foreign Office advice. If the Foreign & Commonwealth Office advises against travel to a destination and your holiday arrangements have been affected, your travel provider will get in touch and advise you of the options open to you. Travellers are advised to read the Foreign & Commonwealth Office travel advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries. The Foreign Office also has a specific page with more information on Coronavirus.

Q: Does my tour operator have to refund the full package or only the parts of my holiday that are cancelled?
A: Tour operators can offer alternative holidays if they are able to.
You could be offered a credit against a future holiday

Q: When am I not entitled to a full refund?
A: If you have booked a package and are not due to travel imminently, tour operators will decide on an ongoing basis how far in advance they’ll begin offering alternative arrangements.
The Foreign & Commonwealth Office advice is in relation to imminent departures and it is too early to say that your holiday can’t go ahead as planned. Therefore, customers with future departure dates will be required to wait to find out whether the advice changes and their holiday can continue as planned. If you cancel early you may have to pay cancellation charges.

Q: If I cannot follow my initial travel plans due to the Coronavirus outbreak, am I entitled to compensation?
A: You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside the control of the tour operator.

Q: I’ve booked a flight to a country where the Foreign Office currently advises against all but essential travel to a country or a specific resort or area of the country, what are my rights?
A: Speak to your airline or travel provider to check what the airline’s policy is. You should also check your travel insurance to see if this will cover any additional costs.

Q: What if I'm unsure about going on my holiday?
A: Most destinations do not have any British Government advice against travel. If there is no advice against travel to your destination, if you don't want to go, you’re free to make that choice, but there's no obligation on your holiday company to give you a refund. Normal cancellation charges will apply. It is highly unlikely that you will be able to claim any cancellation charge on your insurance as there isn’t normally cover for disinclination to travel but you can check the terms of your policy.


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