REFUNDS UPDATE
NATIONAL HOLIDAYS AND SHEARINGS
On 22 May 2020 Shearings Holidays and National Holidays were placed into administration.
National Holidays and Shearings had bonding in place for packages and Bonded Coach Holidays reimbursed us for those customers bookings.
Customers who made bookings with National Holidays for single elements such as
Day trips, Hotel only were not protected by National Holidays bonding
HOWEVER WESTOE TRAVEL TAKE ADDITIONAL INSURANCE TO PROTECT CUSTOMERS MONIES AND ALL CUSTOMERS WHO BOOKED DAY TRIPS AND HOTEL ONLY THROUGH WESTOE TRAVEL HAVE ALSO RECEIVED A FULL REFUND
THIS DEMONSTRATES THE IMPORTANCE OF BOOKING WITH WESTOE TRAVEL
Westoe Travel worked around the clock to process the claims and send the documents require by the Bond Provider.
Everyone who booked through Westoe Travel has received a full refund or booked a new holiday
Westoe Travel processed 257 claims on behalf of customers.
Due to the high volume of claims, it took several months for the Bonding Company to process the claims.
To ensure that customers did not have to wait for their refunds, Westoe Travel took a short term bank loan and refunded all customers while waiting for the bond company to reimburse us.
Every customer booked through Westoe Travel received either a full refund or booked a new holiday.
We have been contacted by a number of customers who asked for clarification about recent developments and about claims.
The Shearings name has been purchased by Ledger Holidays who are running tours using the previous Shearings hotels
The National Holidays brand name has been purchased by the JG Group who will be running similar tours and destinations that National Holidays operated.
This does NOT in any way affect any booking that customers had with Shearings and National Holidays before they went into administration.
Sometimes you may see a holiday a few pounds cheaper on the internet or elsewhere. There is a reason for that. We make sure OUR customers are fully protected and that is why we have won so many Best Travel Agent and Customer Service Awards.
The safest way to protect your booking and money is to book a package with an ABTA bonded Tour Operator through Westoe Travel - ABTA Member (L4746)
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