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Read some comments from satisfied customers


My sister booked a weekend trip to London for the two of us last weekend . We travelled by train from Newcastle upon Tyne and stayed in The President Hotel overlooking Russel Square for two nights and pre-booked tickets with yourselves as part of the break to see the Lion King while we were there.
May I say a big thank you for a first class hotel stay, good food and wonderful seats in the Lyceum Theatre the show was the icing on the cake. We both had a fabulous weekend and are still amazed at the value for money of this trip considering the standards we received.
Thanks again and here is to the next trip with yourselves hopefully soon.
Lynne R 17 October 2016

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Westoe travel organised my honeymoon to Canada. My partner and I wanted to go to the Rockies and go to as many places as possible within our budget.
Westoe travel organised the whole thing.
Our train to London
Overnight stay at the airport
Flight to Calgary
Our car
2 nights in Banff
A gondola trip
2 nights in lake Louise
2 nights in jasper
A wildlife tour
Overnight train to Vancouver
2 nights in Vancouver
Flight back to London
Train home from London
We only chose 1 hotel out of them all (fairmont lake Louise) - the rest they chose for us.
each hotel was welcoming, comfortable and easy to find. Each hotel gave us a free bottle of wine / champagne / prosecco for our honeymoon. One hotel even upgraded our room type too.
Because of their experience in Canada themselves, they were able to give us directions and gave us specific details on trails, walkways, tea rooms, things to go, what to see. We even received a printed sheet (and website url) for bear sightings for the local area.
Everything we needed we received in a pack, in order. It was well presented, a few personal touches added too and came in a little travel wallet with everything together and room to store our passports. We kept it with us throughout the holiday and it was amazingly handy!
The holiday itself was fantastic, we came very close to a grizzly bear !
When we arrived home, there was a beautiful bouquet of flowers waiting for us from westoe travel too!
Totally amazing. Experts at everything. Would recommend to anyone !!
Thank you so much for making our honeymoon as perfect and smooth running as it was !!
S and S

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JUST BEEN TO EDINBURGH TATTOO THIS WAS LOVELY,YOU BOOKED EVERYTHING FOR US, RAIL CARD, HOTEL AND TICKETS FOR TATTOO , WE WHERE RICHT ON IT, COULDENT ASK FOR BETTER PLACE, THANK YOU WESTOE TRAVEL VERY PLEASED, WILL BE GOING WITH YOU AGAIN, DEFO. THANKS M.R

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Just to say many thanks for organising travel to Edgbaston on Saturday
Your response to my telephone call to make my booking last Saturday was excellent
please pass on my thanks to the coach firm
JH coaches SH Durham Cricket Tour to T20 Finals
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Thank you all so much for all of your help in planning our honeymoon.
We are so grateful for your time and patience in helping us make our decision and we are extremely happy with the result, we had an amazing time. N and A


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A BIG thank you to Gillian for your help with our travel arrangments to London with the family for our Ruby wedding celebrations. Westoe Travel at its best. F and A
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We want to thank you for organising our short trip to Paris through Riviera Travel.
We had a fabulous holiday and thanks to you, everything went to schedule.
Our tour guide Angus was excellent - very informative and pleasant throughout.
We will certainly recommend you to our friends
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Thank you to Joan for all of your hard work, knowledge and organisation to make our holiday in Canada a success. Everything went like clockwork and we had a wonderful stress free time A and A
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Many thanks Martin for your hard work and to everyone who helped to make our holiday special J and P
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Just to say a huge thank you for organising our big group to London we had a great time
R and P
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Thank you for going the extra mile to ensure that my husband and grandson had a great London break Pat M
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Thank you to all at Westoe travel, especially Gillian, who helped with the issues regarding a booking I made. You persevered and made countless phone calls and emails until I was happy with the booking and managed to save me precious pennies! Amazing customer service as always and I would never go anywhere else. Thanks again x Kaye W
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Just wanted to say a huge thank you to Graeme, we had a great time in Edinburgh. The Hotel was excellent, clean, comfortable and had everything we needed. The two concierge were excellent, helpful, informative and very friendly. They showed us where everything was including the pool and gym which our two boys took advantage of.
Thank you again for sorting another lovely break for us.
Lynne 19 Feb 2016
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Had a fantastic time in Amsterdam as a competition winner from Westoe Travel. Thanks so much for the memories
Daniell M 29 August 2015
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I am Sophie 22 years of age with a diagnosis on the Autism Spectrum. I currently attend Autism Able and I am the learner representative on behalf of the young people involved in the group. I would just like to thank you for kindly donated prizes towards our raffle and event which has raised a total of £2052 at the Cluny event. This will help our project grow and will go towards equipment and activities that support our needs. Without your help and support this would not have been possible and we are all very greatful for your kindness.
The group has given me so much confidence with my singing and also interacting with new people which with having autism can be difficult but more importantly has helped me to believe when i have doubted myself. I now look forward to performing infront of others with my singing especially as part of the autism able singers It gives me alot of focus and sense of belonging when I am struggling with a few things and also rehearsing every thursday brings us closer together in friendship and working as part of a team. Autism Able is not just a group for socialising.We are supported to make sure we overcome our difficulties and anxieties and learn new skills along the way. Thanks again for your kindness,
Sophie P 3. Sept 2015
On behalf of the autism able learners

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We've had a fab trip to Amsterdam, travelling on the north sea ferry and staying at the Park Plaza Victoria. Thanks to Alice for organising this for us :-)
Lesley N 28 August 2015
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Thank you Westoe Travel really looking forward to seeing Geordie The Musical tonight
Beverly H 25 August 2015

Hi Alice
Just back from Tenerife thanks for another fantastic holiday.
I will be on touch when I have dates for next year.
Ian & Janice M 12 August 2015
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We recently went on your Sunderland Airshow cruise and had a fabulous time. The meal in the restaurant was absolutely fabulous. Sarah S. 4 Aug
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Just to say what a wonderful and well organised trip to the airshow on the DFDS ferry. We all thoroughly enjoyed the day and would like to register our interest in going again next year.
Thank you again for a super event! Ian 27 July
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Highly recommend Westoe Travel for any break whether it be short or long, they are extremely professional, friendly and give an excellent service. Marian A 26 July
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Would definitely recommend Westoe Travel .... Have helped arrange South Tyneside Gym Clubs travel arrangements for years the friendly personal touch I think you'd struggle to find anywhere else. Massive thank you to the team Sue M 26 July
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Thank you so much to the staff at westoe travel for helping us find a break to legoland at such short notice.we have two very happy children who were previously devastated by being let down by south shields day trips.you.ve restored my faith in human nature. Kerry 25 July
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We recently returned from a three week holiday in Canada which we booked through Joan, I would like to thank you very much for the wonderful holiday which went without a hitch. Les P 15 July
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Hi, just sending this email to say thank you for organising a super break for us.
We rang on 24 June and asked if you could arrange anything for London for me and my husband for the following week.
Martin rang us back several times and got us booked in to the President Hotel at Russell Square from 30 June for 2 nights. As Wimbledon was starting, London was busy but he got us sorted anyway.
We had a great time, train from Sunderland was so convenient, hotel was great and we had a 3 course free evening meal, which was very impressive. Weather was fantastic, so we had a brilliant time.
Thank you so much. We were in need of a change of scenery and had a wonderful time. We really appreciated your efforts and hope to book another break with you later this year.
Cheryl S 30 June 2015
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Hello Graeme;
My wife and I had a wonderful break in April; so much so would like to arrange another three day two night break in London. Kevin B. 1 June 2015
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Hi Alice.
Just a quick email to say a great big thank you for sorting out our trip. The deal was brilliant and so was London. Didn't get the chance to see it all so will defo be getting in touch to book up and do it all again. The hotel was brilliant, excellent location to everywhere we needed to be, so just once again a big thank you for booking everything for us. JC 28 May 2015
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Just back from one of your London weekend breaks. Had a fab time. Train on time. Hotel was great even had a refurbished room. Jersey boys were fantastic. The free cruise was great too. You even managed to get the sun to shine for us too ;). VE70 celebrations too. Thanks for arranging everything xx Julie G 12 May 2015
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Message:
Hi just a quick note to say thank you for organising the weekend break to Elvis exhibition at London 02 arena, was amazing, had a great time and very impressed with the whole package ie transport, hotel, meals and entrance fee, will certainly be back to book more in the future. Thank you Lynne C. 25 March 2015
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Thanks for a great deal to London, booked this morning by Joan, communication with Martin, pre booking, excellent. First time user but won't be the last.
Christine C 3 March 2015
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A big thank you from all of us here at The Customs House for sponsoring Customs Talent. Graeme did a brilliant job of judging the contest! Must have been those tips he was getting off Simon Cowell! 21 February
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Thank you @westoetravel we had the best trip to the darts #180 #standupifyoulovethedarts pic.twitter.com/RF7TXnkONK
Vicki M 5 Jan 2015
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A massive thank you to Westoe Travel for arranging our trip to London by train. The Russell Hotel was incredible and within walking distance from Kings Cross Karen W 18 October 2014
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My favourite Travel Team who have looked after my travel arrangements for many years to many parts of the globe and ofcourse in the UK too. Personal touch is second to none and nothing is too much trouble. Keep up the good work. Yvonne 2/10/14
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Went to Birmingham on sunday to see Robbie W ... fantastic service..hotel lovely and coach driver fab. Had a fab time thanks guys .. defo book again
June P July 2014
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Just been on your organised trip to see Eminem. Have to say was a lovely hotel & a fab weekend. Thank you
Lisa M July 2014

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Just back from a Fantasic trip to Coronation Street, was simply great, looking for our next trip. Thanks so much
June C 19 June 2014
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Than you so much. We are very impressed with your company - the customer service is fantastic. I will be recommending you to all my friends and family.
Mrs D. Booked for London and had to stay the extra night 28 October
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Many thanks for your help in getting us to London on Monday. Our train stopped at Peterborough and your help in finding details of a bus to London was invaluable in making sure we reached London
Mrs A
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Well done westoe travel your the best just booked for South Africa with you today
Mrs R
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I was one of the customers stuck in London on 28 October, thank you so much! I had nothing to worry about going through Westoe Travel. Will definitely book through these again.
Mr G booked for London
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Thank you very much for everything you did when we were 'trapped' in London on Monday
Mrs G. (London break. had booked for 104 poeple with Westoe Travel and they could not get home on Monday 28 October as storms prevented trains from operating. Westoe Travel arranged an extra night in the hotel and new seat reservations on the trains for all passengers at no extra cost)
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Just to say a big "THANK YOU" for a great holiday!! We went on you 2 night rail break to London. The President Hotel (Russell Square) was central, a lovely area, good hotel plenty og hot water!! (essential!) and a great breakfast, best I've ever had in a hotel! The river trip too was an added bonus.
I could recommend this holiday to anyone. "Agents Excellence Award" is well deserved!!
So thank you so much - keep up the good work! We'll be back!!
p.s. London Map and Tube Map added bonus also.
Mrs L 14 October

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My husband and I travelled by rail from Newcastle on 23rd July and returned home the following day. All arrangements were made by Westoe Travel, including tickets for the Pompeii and Herculaneum Exhibition at the British Museum. The Museum was only a few minutes walk from the President Hotel. Because of your organisation, we had a most enjoyable trip.
Many thanks
Mrs S G 29 July 2013
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Amazing day with the DFDS lunch cruise for the Sunderland Airshow hope to do itt again next year T 28 July 2013
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Just got back from an amazing weekend in London thank you all so much for sorting it for us much appreciated and will be booking in the future through yourselfs
Graham C 28 July 2013
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Thanks so much for sorting out our holiday to Florida.
It was absolutely fantastic & a big thank you for all the tips and advice you gave me it made the holiday so much easier & enjoyable .
The hotel was fantastic & we loved going to downtown disney on an evening on the boat .
Stopping at the Universal hotel was another brilliant part of the holiday. It was well worth the money we paid because of the fast pass & the day we went to Islands of Adventure we had been on the Harry Potter ride by 8.15am as there was no queue & had the rest of the day to enjoy the park .
Afterwards we went back to the Lowes Pacific & our son played in the fantastic pool which they have which had loads of water cannons to squirt each other with .
Thanks again
Julia B (Orlando, Florida 2013) 18 July 2013

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We have just returned from a 4 day short break trip to Brugges on Eurostar which you organised for us. I would just like to say a big thank you to everyone at Westoe Travel for everything you did for us. This was one of the best holidays we have had - no travel hitches, excellent hotel selection , first class tour guide and one of the most stunning holiday destinations we have experienced. We will definitely consider booking with you again .
Can you please convey this message also to the staff at Riviera Travel with a special word of thanks to our tour guide Christina.
Kind Regards Ray H (9 July 2013)
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Just a quick note, I travelled with yourselves to London at the weekend and just to say thank you everything went really well. I realise you probably don't get praise very often so I thought'd be nice to give you some! I will use yourselves again.
Liz M 8 July 2013
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Brilliant time in Sorrento with Riviera, great tour managers and a really well organized week of events. Thank you for recommending it we thoroughly enjoyed it. Not sure how many photos I took but it was quite a few. David M. 25 May 2013

We have just been to London with hotel rail tickets and NFL match tickets arranged by Westoe Travel. Everything went extremley well so I just wanted to thank you. I'll be booking again for next year!
Bernie R 29 October 2012

We have just returned from a Westoe Superbreak to London by rail 22-24 September. We would just like to thank you for your excellent administration and great value. The paperwork for the Houses of Parliament, the Leonardo da Vinci Exhibitionand Buckingham Palace was flawless.
The enclosure of maps and relevant information was most helpful and the train seating excellent. The hotel was very comfortable and in an excellent location.
We are at a loss to know how you made any profit at all
Gillian D 28 September 2012
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Special thanks for all your help in organising our trip by Eurostar to Bruges at Eastr. It was very well organised and the Tour Manager was great. The highlight was finding the memorial to a realative at Tynecot Cemetary. Special thanks to Joan for her support and advice in helping us find the memorial.
Joan 12 April 2012
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Thank you so much for the donation for our raffle to raise funds for the Intensive Care Ward at South Tyneside District Hospital.
My dad's story was in the Gazette on 30 March. Once again a big thank you Aydrey A

Thank you very much for helping my husband organise my lovely 50th birthday suprise holiday
Julie T 13 August 2011
(Lakes and Riversof Imperial Russia)

My friend is heading back tomorrow after a very successful visit. Everything went like clockwork, thank you for organising it so cometently for us.
Philip C. 9 August 2011


Thank you for your help in booking our recent holiday to Washington, New York and Niagara Falls.
We had a great time - I was particularly happy with your suggestion of staying near Duport Circle in Washington -it was an ideal location with lots of choice for evening meals and excellent links to the city.
Lynne and Michael 9 July 2011

Dear all at Westoe Travel,
Just to say a big 'Thank You' to you all at Westoe Travel for helping us in booking and preparing for our trip to Australia. We had an amazing time during our trip and the transport, hotels and excursions were fantastic! We will be recommending you to friends and hope to book with you in the future.

Many thanks,
Joanne and Alex G (15 May 2011)

With Appreciation
Thanks for all your help we are very grateful
B & D Steele

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Thanks again for organising our holiday so well. Everything rang smoothly and we had a great time. Cheesecake factory was awesome - as was the chocolate!
Margaret K (San Francisco, San Deigo, Annaheim, Los Angeleas tour)

Dear All,
Just to say a big 'Thank You' for taking on board my specific requests/needs -it made such a difference not having to worry about it at all.
With all good wishes-and keep me on your mailing list
Anne B 16 June 2009

Thoroughly enjoying our honeymoon in California. Many thanks for all your attention to detail
Christine B 25 August 2008

Thank you for all you help
We are very grateful.
Beverley & Derek S.

I would like to take this opportunity of saying how impressed with the extremely helpful service i received when making a booking yesterday.
The lady i spoke to (Joan) could not have been more helpful/friendly Nothing was too much trouble for her to explain.
I have dealt with many travel companies over the years but have to say the customer service i received on this occassion surpassed anything that has gone before.
Many thanks, one again
Janet L 10 January 2009

To Gillian, Graeme and all at Westoe Travel, thank you for your help whilst planning my trip to OZ! It was the trip of a lifetime and went like clockwork! I also appreciate you helping me to get booked for Israel in September
Best wishes
Susan T

Quick message to say thanks from me and the lads for the travel arrangements. Whilst the result in the end was not what we wanted the whole experience was simply superb and the train and hotel excellent value and all worked brilliantly. Let's hope we get there again soon. Cheers.
Ian S 01 March

Hi there,
Got back from London earlier this afternoon and just thought that I'd say thanks as everything was spot on and the hotel went down a treat with the lads. It was a great weekend despite the result. Cheers and hopefully we'll be back in touch after the game on Sunday!!
Martin C 01 March

Hi Martin, Graeme,

Just want to say thanks for the weekend, everything was seamless and really well organised.
Really added to a great weekend.
Bus driver was really canny.

Thanks
Kevin 01 March

Just got back from Wembley this morning,brilliant time was had by all,the coach and driver were top quality,and the hotel was one of the best ive ever stayed in,and all for £89,will use westoe travel again and recommend to friends,,thank you
Gary M 01 March


Thx u for arranging our holiday to bruges we had an amazing time
Vicki M August


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